As soon as we are informed that an item identified with the ID-FIND system has been found, we arrange for its return from 178 countries with UPS. You can find further information by browsing our terms and conditions.

ID-FIND is not an insurance policy but a system that allows you to identify your belongings so that they can be returned to you if lost. The value of your belongings is not insured by ID-FIND.

As soon as an item is found, we will contact you by phone and agree on the quickest way to return it to you. An email will also be sent to you.
You can also activate the SMS alert option in your customer account , which allows the person who found your item to contact you directly. During this stage, your identity is not revealed, and you agree on the next steps.

Our success rate for finding items previously identified in the ID-FIND system is 85% for keys and 70% for other items.

Anyone who finds an item is entitled to a reward, which generally does not exceed 10% of the value of the item found. This amount must be agreed upon between the owner of the item and the finder.
ID-FIND does not participate in this transaction, but may offer a subscription of one year or more to the person who returned the item to its owner.

You can find this information by logging into your personal account. You can also request it using this contact form, or by calling us at 0800 700 707 (toll-free Monday through Friday, 8:30 a.m. to 5:00 p.m.).

When the service is activated, it runs until the end of your subscription. You can find out this date by logging into your personal account. If you do not renew your subscription, you must remove the ID-FIND tags and stickers that you have attached to your items, and the service will then be terminated. You can find further information by browsing our terms and conditions.

If your ID-FIND subscription has expired and we find an item with your ID-FIND identifiers, we will notify you, return the item to you, and bill you for the corresponding costs. You can find further information by browsing our terms and conditions at
. To avoid this situation, you can select the automatic renewal option available in your personal account at any time. Or call us at 1-800-700-707 (toll-free Mon-Fri 8:30 a.m.-5:00 p.m.).

If you have not chosen the automatic renewal option for your subscription, we will notify you by mail and/or telephone before it expires, and you can then decide whether or not to renew your subscription.
You can also renew your subscription by logging into your personal account, or by calling us at 0800 700 707 (toll-free Mon-Fri 8:30 a.m.-5:00 p.m.)
If you do not renew your subscription, you must remove the ID-FIND tags and stickers that you have affixed to your items, and the service will then be terminated. You will find further information by browsing our terms and conditions.

This kit contains two tags designed to be attached to key rings. You can use these tags to secure two sets of keys that belong to you, or give one of them to the person of your choice. That person will then benefit from the same service as you, at no extra cost. See this product To assign a tag to the person of your choice, please log in to your customer account. View this product To assign a tag to the person of your choice, please log in to your customer account .

We are also at your service. Call us and we will offer you a tailor-made solution: 0800 700 707 (free call Mon-Fri 8:30 a.m.-5:00 p.m.)

The full kit consists of 2 key fobs + 4 metal stickers that you can stick on various objects such as your luggage, bike, or cell phone.
See this product

The kit must be activated for the IDFIND service to work properly. This is because it is during activation that your identity is linked to the number on the plaque or sticker. Failure to activate the kit will prevent you from using the service effectively.
If you purchased online, you can activate your kit using our Activate my kit form. This step is not necessary if you ordered by phone or as part of a renewal offer.

You can activate your kit by following this link or by calling the toll-free number 0800 700 707 (Mon-Fri 8:30 a.m.-5:00 p.m.).

Once your Kit is activated, simply attach an ID-FIND tag to your keys if you have chosen the Key Kit, or to any other object if you have the Full Kit.

Absolutely! Most users have this option. You can easily do this from your personal account.

ID-FIND is not an insurance policy but a system that allows you to identify your belongings so that they can be returned to you if lost. The value of your belongings is not insured by ID-FIND.

As soon as we are notified that an item identified with the ID-FIND system has been found, we arrange for its return from 178 countries with UPS. You can find further information byreading our terms and conditions.

If you lose an item secured with an ID-FIND tag or sticker, simply follow this link and report the loss using your certificate number. If you cannot remember your certificate number, you will find it in your personal account. You can also call us at 1-800-700-707 (toll-free Mon-Fri 8:30 a.m.-5:00 p.m.)

If you have not been contacted by ID-FIND, it means that your property has not yet been found. However, it may be that you have not updated your contact details, which would have prevented us from informing you. By clicking on this link, you can view items whose owners cannot be found, despite the searches we have carried out to identify them.

Sometimes an item is found just minutes after it is lost, while others may take longer. Whatever the situation, we will notify you as soon as we have good news to share.

Our success rate for finding items previously identified in the ID-FIND system exceeds 90% for keys and 75% for other items.

If you have found an item with an ID-FIND tag or sticker, you can follow this link ((link on the I HAVE FOUND AN ITEM page)) and you will be contacted shortly by its owner or by ID-FIND. You can also call us at 0800 700 707 (toll-free Mon-Fri 8:30 a.m.-5:00 p.m.).
If you have found a set of keys in Switzerland, you can drop them in the nearest post office box. We will receive them and take care of returning them to their owner.

The finder of a lost item is entitled to a reward, which generally does not exceed 10% of the value of the item found. This amount must be agreed upon between the owner of the item and the finder.
ID-FIND is not involved in this transaction, but may offer a one-year subscription to the person who returned the item to its owner.

If you have found an item with an ID-FIND tag or sticker, you can follow this link ((link on the I HAVE FOUND AN ITEM page)) and you will be contacted shortly by its owner or by ID-FIND. You can also call us at 0800 700 707 (toll-free Mon-Fri 8:30 a.m.-5:00 p.m.).
If you have found a set of keys in Switzerland, you can drop them in the nearest post office box. We will receive them and take care of returning them to their owner.

The finder of a lost item is entitled to a reward, which generally does not exceed 10% of the value of the item found. This amount must be agreed upon between the owner of the item and the finder.
ID-FIND is not involved in this transaction, but may offer a one-year subscription to the person who returned the item to its owner.

Please feel free to contact us via our contact form, or by calling 0848 700 707 (toll-free from a landline in Switzerland) or +800 7200 7400 (toll-free from a landline in other countries).

To open a customer account, simply follow this link.
If you are already registered with ID-FIND, you can access your account by following this link.
If you have forgotten your password, you can use this link. Once there, enter your email address and request a password reset.
If you have forgotten your password and email address, please use this contact form.

It is crucial to keep your contact information up to date in order to increase your chances of finding the item you have lost. Consider the situation where we locate the item, but your contact information is not up to date. We would then be unable to contact you to return it to you. If you move or change your phone number, please update your personal information using this link.

Personal information is stored with the utmost care. Under no circumstances do we share our data with third-party organizations.